Customer Experience Services

Services & Investment

Choose the level of support your business needs.

Every engagement begins with understanding the business, the customer, and what is creating friction. The right next step depends on what needs clarity, what needs improvement, and what needs to be built with greater intention.

01 · See

From $1,750

Customer Experience Diagnostic

A focused strategic engagement for businesses that need clarity before deciding what to fix, redesign, or invest in next.

When this is the right fit

Something isn't working, but the root problem is still unclear. Customers may be dropping off, getting stuck, or moving through an experience that no longer feels effective.

What we'll do

We'll identify where friction is happening, what it may be costing you, and which opportunities deserve attention before more time or money is spent in the wrong place.

What's included

  • 90-minute discovery workshop
  • Review of one customer journey or business experience
  • Audit of current systems and touchpoints
  • Prioritized findings and opportunities
  • Written recommendations and roadmap
  • 30-minute strategy presentation

Investment & timeline

From $1,750
Approximately 2-3 weeks

02 · Simplify

Starting at $4,750

Customer Experience Project

A deeper engagement for organizations that know what needs to change and need an experienced partner to redesign, improve, and carry the work through implementation.

When this is the right fit

The problem is clear enough to act on, but the solution requires more than a recommendation. You need strategy, systems thinking, and execution aligned around one meaningful improvement.

What we'll do

Together we'll define the desired customer experience, simplify what is getting in the way, and build the systems, journeys, and touchpoints needed to move it forward.

What's included

  • Discovery and project planning
  • Customer journey mapping
  • Experience strategy
  • System architecture
  • CRM and automation improvements
  • Landing pages, lifecycle emails, and workflows when needed
  • QA, testing, and launch support

Investment & timeline

Starting at $4,750
Typically 4-8 weeks depending on scope

03 · Shape

$3,250 / month

Strategic Partnership

An ongoing relationship for businesses that want customer experience treated as a strategic priority, not a one-time project.

When this is the right fit

Customer experience is an ongoing business priority and you want a strategic partner who can help decide what matters most, then stay involved through implementation, testing, and refinement.

What we'll do

Each month centers on one clearly defined objective. We'll identify what matters most, prioritize the right work, and move it forward with strategy-led implementation.

What's included

  • Monthly strategy session
  • One clearly defined business objective at a time
  • Ongoing prioritization and roadmap development
  • Strategy-led implementation
  • CRM and systems guidance
  • Testing, optimization, and launch support
  • Ongoing communication between meetings

Investment & timeline

$3,250 / month
Three-month minimum

How I Work

Strategy leads. Implementation follows.

Every engagement begins with understanding what is happening, what is getting in the way, and what deserves attention first.

Start with understanding

I don't recommend solutions until I understand the customer, the business, and the friction shaping the experience.

Focus on what matters

Every engagement centers around the business objective most likely to create meaningful progress.

Follow through

Strategy is only useful if it gets implemented. Depending on the engagement, I stay involved through execution, testing, and launch.

Next Step

Not sure which engagement fits?

Start with a conversation. We'll talk through what's happening, what you're trying to improve, and what level of support makes the most sense.

Discuss a Project